When it comes to IT Support and Management, we do it right. The standard outsourcing model that our competitors sell goes something like this:
You call a remote helpdesk.
Wait on hold.
Talk to a Level 1 technician.
Spend 30 minutes troubleshooting a problem over the phone.
Then get transferred to Level 2 support.
Start the process all over again.
Who has time for that?
With nSourceIT’s insourcing model, you deal with the same technical specialist almost every time an issue arises. That specialist is routinely on-site at your location, as often as needed, and has an in-depth understanding of your infrastructure, your employees, and your business model. As a result, you’re provided with support that is as convenient as having a full-time technical employee, but you pay less and receive more as a highly skilled team of IT professionals works together to provide you with IT Support tailored to your needs.
Enjoy all the benefits associated with having a Chief Information Officer, without doling out a CIO-sized paycheck. We provide the consultations and support a CIO would offer, at a fraction of the price. And we don’t require a corner office, company car, or golden parachute clause in our contract, either.
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There is no faster way to provide support to end users than by having someone available on-site, but an IT department is expensive, especially for organizations with fewer than 75 employees. Our service model fills this need.
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What happens if support is required when your dedicated IT Support Specialist is not on-site? Not a problem - unlimited support is included in our IT services contract.
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The first person to know your website is down should not be a customer. Similarly, the CEO should not be the first on a Sunday morning to know that email is down. One of our first priorities with a new client is to set in place monitoring agents that alert us if a service becomes unstable or unavailable.
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Systems management is included in our monthly service fee. Keeping your servers and workstations updated with the latest upgrades, software patches, and updates affects system reliability and security. We make sure you’re covered, and we post the results in your Site Manual. Verifying backups, disk usage, security, and network errors are all a part of the bi-weekly documentation process for us.
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We provide informal, brown-bag luncheons to your staff at which we go over common applications, like Microsoft Office® suite or advanced Blackberry® usage. Up to 4 per year at the client's request.
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As a part of our monthly services contract, we manage all IT vendors. This means we interface with your vendors - freeing you to do your work. And to make life easier, all IT vendors’ contact information, purchasing procedures, terms, and any other relevant information will be included in your site documentation.
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Compliance. Preparedness. Retention. In a word - DOCUMENTATION.
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Our database development service is included in your monthly services contract. This includes planning and development of Microsoft SQL Server® 2000-2008, as well as backup verification on in-house and hosted databases.
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We work with preferred vendors for major website design and development projects. You can use our established vendors or we can work with you to select a different vendor; either way we are available after the initial site design and programming to provide website updates.
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Every week we document specific functions of our clients’ infrastructure. Helpdesk calls, inbound/outbound email usage, spam blocking reports, system utilization, available disk space, bandwidth usage, and error logging are all tracked and reported in our bi-weekly reports. Tracking and monitoring these functions prevents unexpected systems outages.
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